01 February 2007

CUSStomer Service

I recently received a bill that was intended for me, but was sent to my parents house in Fl. I haven’t lived with my parents in over 20 yrs and I’ve never used their mailing address for anything, so imagine my confusion when mother told me there was a bill for me there. Not only was it a bill, but a Final Notice bill from AOL’s collections dept. Considering I cancelled my service well over a year ago, imagine my shock at even receiving a bill, much less one in arrears. In addition, they hadn’t sent any previous correspondence to me.

I promptly called the number to inquire about the alleged charges and was told they didn’t know why the bill was sent to Fl, nor could they help me, but I should call another number and they could. I called the 2nd number and got nowhere fast; other than a pissy ass mood. (by now, I feel my blood boiling) I then called a 3rd number, more of the same ensued and I was even more pissed than before. (can you say, blood is curdling in my veins) I went on to call yet another number and by this time, someone was gonna get the wrath of me (and did). The moron (and that’s being polite) not only tells me that his supervisor is with someone else, he says my paying the bill will resolve the issue. WTF x infinitum!!!!!!! Pay a bill of which I’m DISPUTING? He couldn’t have been serious, so I ask him if he’s serious and the dumb ass says yes. My ordinarily low blood pressure just reached terminally high in less than 2 seconds and I insisted he find a way to aid in my resolution before I reach through the phone and choke him. He gives me a fax number to send the bill to with an explanation as to why I’m disputing it.

The very next day, (cause I was too freaking pissed to do it that night); I send the fax. Mind you, this is now going on two weeks and you’d think these effa’s would have made some contact right? WRONG!!!

And folk wonder why they get cussed out and businesses get reported to the Better Business Bureau (BBB). That’s my next course of action and it won’t be the first time I’ve done that.

7 comments:

Honey-Libra said...

WOW....funny how they send you running around the phone bush and when you finally talk to someone and still have to explain to them what you told 6 people ago..they wonder why you get mad..I tell ya

Terry said...

I love the customer sevice rep who sounds like he just got out of high school in Delhi somewhere and says, "Hi, my name is MIKE, can I help you?"

My first thought is, "I doubt it MIKE, but let's dance to this tune anyway."

Rosemarie said...

I'm surprised! For sure, I thought you were from the cool, calm, and collected group. You sound like me, but I've never had to resolve to the BBB. It seems my assertiveness and follow thru have always worked. I worked in finance so I got the moves!

Darius T. Williams said...

Funny though - when I canceled AOL it was simple and they gave me a credit. I guess I should wait 20 years to see what happens.

T.C. said...

I am having issues with Dell, so I totally understand your frustration...and I agree with Terry, EVERY freaking TIME I call I get someone from another country...pisses me OFF because I can NOT understand a word that they are saying, NOTHING...which makes me even more pissed than I already am, and then its like let me speak to your supervisor, 1) because you obviously can't help me and 2) I can't understand you, and I be got damned if I can't understand them jokers either...MAN

blaqrayne said...

Sounds like a P.I.T.A. I know how you are so they better beware.

j.a.c. said...

Wow!!!! In addition to contacting the BBB, I think you should write a strongly worded letter to the Collection Agencies executive. Obviously their process is inefficient and frustrating. Perhaps you could give them the motivation to re-structure a couple of things?